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Terms and Conditions

Cancellations

Refunds will be subject to an admin fee of 10%. Alternatively, a voucher may be issued which will be valid to the end of the following year which will be free of extra charges including any potential price increase. The voucher will not be redeemable for cash.

Date and time changes

Alterations to time and or date can be facilitated free of charge but ideally require 36 hours’ notice. There is of course flexibility on this, particularly if customers have unforeseen problems reaching us. Common sense prevails.

Privacy and Cookies

Log Files

Like the majority of Web sites, this website makes use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies

A cookie is a piece of information which is saved as a small text file on your computer or mobile device when you visit a website. It is generated by the website that you are visiting and tells the website when you return.
This website uses anonymous cookies to improve your experience. The cookies that we use do not contain any of your personal information or contact details. A cookie does not give us access to your computer or any personally identifying information about you!

Third-party cookies

In addition to those cookies that we set ourselves, we also use cookies set by other people. These are known as third-party cookies and we use them for:

Google Analytics

We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.

Google Maps API

We use the Google Maps API to embed a location map on our site. Google set a number of cookies on any page that includes a Google Map.

Youtube Player Iframe API

We use the IFrame player API to embed YouTube video content on our web site. Google set cookies for pages that include a video embedded via the Youtube Player Iframe.
For more details and information on how you can control the information sent to Google please refer to
How Google uses data when you use our partners’ sites or apps.

Email form

Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private. We will store this information within our own email system so that we are able to respond to you.

Reviews, Comments Form

Should you send a comment or review to this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). For published comments/reviews, this makes your name and comment/review (but not your email address) viewable by the general public on the website.

Data Protection Policy

Extreeme Limited is committed to ensuring that your privacy is protected. This data protection policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

  1. 1. The information we collect and how we use it

    1.1 When you order the Service we need to know your name, postal address, e-mail address, telephone number, credit/debit card number, start and expiry date, card issuer, card number and card security code. We will not hold this information on our records. Our bank has its own protection measures in place for the protection of this information.
    1.2 We gather this information to allow us to process your registration and any orders you may make and to keep on our records. The relevant information is then used by us to provide you with confirmation of our acceptance and to communicate with you on any matter relating to the provision of the Service and services in general.
    1.3 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
    1.4 We shall not keep any of your information for longer than is necessary for concluding the purpose for which we have requested it.

  2. 2. How we protect your information

    The internet is not a secure medium. However we have put in place various security procedures as set out in this data protection policy:
    2.1 Your information is stored by our internet service provider who have their own stringent protection measures in force. Your information is not stored by us.
    2.2 There will only be two personnel who will have access to your information.
    2.3 The computer shall not be positioned so that other unauthorized persons can have access to the computer.
    2.4 There are burglary and fire prevention measures at the address.
    2.5 Any printed information shall be shredded following the conclusion of its use.
    2.6 Any back up copies of the information shall be stored separately and in any event in a safe place. We also keep your information confidential. The internal procedures of Extreeme Limited cover the access and disclosure of your information.

  3. 3. Your consent

    By submitting your information you consent to the use of that information as set out in this data protection policy. If we change our data protection policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

  4. 4. How to contact Extreeme Limited

    We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to enquiries@extreemeadventure.co.uk or write to us at Extreeme Limited, High House, Weasenham, Kings Lynn, Norfolk PE32 2SP.